Manage Your Cookie Preferences

1. Controller of Personal Data

The controller responsible for the processing of personal data described in this privacy policy is:

Gridence Oy

Mikkeli, Finland

Business ID: FI35537131

Email: contact@gridence.com

Contact person for data protection matters: Gridence administration

 If you have questions regarding the processing of your personal data, you can contact us using the details above.

2. Purpose of Processing Personal Data

We process personal data for the following purposes:

•       Responding to inquiries submitted through our website

•       Providing information about our services

•       Managing customer and stakeholder relationships

•       Scheduling meetings and consultations

•       Sending marketing communications where permitted

•       Operating and improving our website

•       Analysing website usage and visitor behaviour

3. Categories of Personal Data Processed

We may process the following types of personal data:

Contact information

•       Name

•       Email address

•       Organisation (if provided)

Communication data

•       Information you provide in forms or messages

Meeting scheduling data

•       Information submitted when booking a meeting

Website usage data

•       IP address (pseudonymised where possible)

•       Browser type and device information

•       Pages visited

•       Interaction with website content (clicks, scrolling, navigation)

•       Approximate location based on IP address

This information may be collected automatically through analytics tools.

4. Legal Basis for Processing

We process personal data based on the following legal bases under the GDPR:

•       Legitimate interest – operating and improving our services and website

•       Consent – where required for cookies or marketing communications

•       Contractual necessity – when processing is required to provide requested services

•       Legal obligations – where required by applicable law

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy, including:

•       responding to inquiries

•       managing customer relationships

•       complying with legal obligations

Data may be deleted or anonymised when no longer needed.

6. Sharing of Personal Data

We do not sell personal data to third parties.

However, we may share personal data with trusted service providers that process data on our behalf in order to operate our services and website. 

These service providers may include:

•       Odoo S.A. – website hosting, CRM and email marketing platform

•       Microsoft Corporation – meeting scheduling (Microsoft Bookings)

•       Plausible Insights OÜ – privacy-friendly website analytics (cookieless, no personally identifiable information collected, data processed within the EU)

•       Cloud infrastructure providers used by the above services

These service providers process personal data only as necessary to provide their services to us.

Where personal data is transferred outside the European Economic Area, appropriate safeguards such as Standard Contractual Clauses are used where required.

7. Website Analytics and Tracking

Plausible Analytics

Plausible Analytics is a privacy-friendly analytics tool that does not use cookies and does not collect personally identifiable information.

8. Cookies

Our website uses only necessary cookies required for basic functionality. Our analytics provider, Plausible Analytics, does not use cookies and does not collect personally identifiable information. No analytics cookies are used on this website.

Visitors may manage cookie preferences through their browser settings.

9. Data Subject Rights

Under the GDPR, individuals have the following rights regarding their personal data:

•       Right to access personal data

•       Right to rectification

•       Right to erasure

•       Right to restrict processing

•       Right to object to processing

•       Right to data portability

•       Right to withdraw consent where processing is based on consent

•       Right to lodge a complaint with a supervisory authority

In Finland, the competent supervisory authority is the Office of the Data Protection Ombudsman (Tietosuojavaltuutettu).

Requests regarding personal data can be sent to: contact@gridence.com

10. Security

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or disclosure.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our services, technologies, or legal obligations.

The latest version will always be available on our website.